1. Introduction and Scope of This Policy
Welcome to the Privacy Policy Sepak88. This document clearly and transparently explains how our platform collects, processes, stores, and protects your personal information as a user of sepak88.ws.
This Privacy Policy applies to all users of the Sepak88 — whether you are simply browsing our site, registering as a member, making a deposit, enjoying Malaysia Super League football betting, playing slots, Live Casino, or using any other service we offer.
By using the Sepak88, you consent to the data collection and processing practices described in this document. If you do not agree, please stop using the platform and contact us to request deletion of your data.
Sepak88 is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest industry-standard international data protection standards.
Note: This Privacy Policy should be read together with Terms & Conditions Sepak88 for a full understanding of your rights and responsibilities as a platform member.
2. Personal Information We Collect
Sepak88 only collects information that is genuinely necessary to deliver the best service to you. We do not collect excessive data that is irrelevant to the purposes of our service.
Information you provide directly:
Information collected automatically:
- IP address and general location information (state within Malaysia)
- Web browser type and device operating system
- Pages visited and time spent on the platform
- Your betting history and in-account gaming activity
- Login session data including date, time, and device
- Deposit and withdrawal transaction details (Touch 'n Go, GrabPay, DuitNow, FPX, and others)
We do not store full credit or debit card numbers. All sensitive payment information is processed directly through PCI-DSS certified payment gateways.
3. How We Use Your Information
Sepak88 uses the personal information collected solely for the following purposes:
- Account Management: Creating and maintaining your member account, processing registrations, and verifying your identity.
- Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u (FPX), and CIMB Clicks, as well as withdrawals to your account.
- Service Provision: Providing access to Sports Betting, Live Casino, slots, Jackpot, virtual sports, and all other products on the platform.
- Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and security breaches.
- Customer Support: Responding to enquiries, resolving complaints, and providing technical support to members.
- Marketing Communications (with your consent): Sending information about promotions, bonuses and the latest offers from Sepak88 via email or SMS.
- Platform Improvements: Analysing usage patterns to improve the user experience and develop new features.
- Legal Compliance: Fulfilling legal obligations and reporting requirements under applicable Malaysian law.
Sepak88 will not use your data for any purpose beyond those stated above without first obtaining your explicit consent.
4. Information Sharing and Disclosure
Sepak88 does not sell, rent, or trade your personal information to any party for commercial purposes. This is a principle we have upheld since the very first day this platform launched.
Your information may be shared with the following limited parties only under the circumstances stated:
- Payment Service Providers: Payment gateways and financial institutions that process your deposit and withdrawal transactions (e.g., FPX providers, Malaysian e-wallets). Information shared is limited to the minimum necessary to process the transaction.
- Game Software Providers: A gaming technology company that provides casino, slots, and virtual sports games to Sepak88. They receive only the minimum technical data required to enable gameplay to function.
- Technology Service Providers: Companies that provide infrastructure services such as server hosting, web analytics and cybersecurity tools that help us maintain platform operations.
- Legal Authorities: When required by Malaysian law, court order, or a legitimate law enforcement agency, Sepak88 may be required to disclose certain information.
Important: All third parties we work with are required to sign a data confidentiality agreement (NDA) and adhere to data protection standards equal to or higher than those of sepak88.
5. Data Security Measures
Sepak88 invests heavily in security infrastructure to ensure your data is always protected against online threats. The following are the layers of protection we have in place:
- 256-bit SSL/TLS Encryption: All data communications between your device and our servers are fully encrypted using the highest available encryption standards.
- Layered Firewall: A multi-layered firewall system protects our infrastructure from unauthorised access and cyberattacks.
- 24/7 Monitoring: Our cybersecurity team continuously monitors systems to detect any anomalies or intrusion attempts.
- Two-Factor Authentication (2FA): Available to all member accounts as an additional layer of protection during login.
- Regular Security Audits: Independent security audits are conducted regularly by accredited third-party cybersecurity firms.
- Internal Access Restrictions: Internal access to user data is strictly limited on a need-to-know basis.
While we apply the highest security measures, no online system can be guaranteed 100% secure. Should a security breach involving your data occur, Sepak88 committed to notifying you within 72 hours of a breach being detected.
6. Your Rights as a Data Subject
As a user Sepak88 and data subjects under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information:
To exercise any of the rights above, please contact our privacy team at privacy@sepak88.ws or via the platform's live chat. We aim to respond to all requests within 30 working days.
7. Cookie Policy
Sepak88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device by your web browser.
Types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect platform functionality. Essential cookies cannot be turned off without impacting your ability to use our services.
8. Cross-Border Data Transfers
As an online platform, certain aspects of our operations Sepak88 involves technology and service providers that may store or process data outside Malaysia. In all such cases, we ensure:
- Data transfers are only made to countries or entities with data protection standards equivalent to or higher than Malaysia's.
- All data transfers are carried out with appropriate contractual safeguards, including Standard Contractual Clauses.
- Financial data and sensitive identity information (such as copies of MyKad) are stored on servers located in Southeast Asia.
If you have concerns about cross-border data transfers or would like to know more about the protections in place, please contact us at privacy@sepak88.ws.
9. Protection of Children's Data
Sepak88 takes child protection very seriously. Our platform not intended for anyone under the age of 18 and we do not knowingly collect any personal information from minors.
If we discover that we have inadvertently collected personal information from a minor, we will promptly delete that information and close the associated account.
If you are a parent or guardian and discover that your child who is underage has registered an account on Sepak88, please contact us immediately at support@sepak88.ws so we can take prompt action.
10. Data Retention Period
Sepak88 retains your personal information for as long as necessary to fulfil the purpose of collection or as required by applicable law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Information | For the duration of active account + 5 years | PDPA legal requirements |
| Financial Transaction Records | 7 years | Malaysia tax and legal audit requirements |
| Game Activity Log | 2 years | Dispute resolution and security |
| Customer Support Communications | 3 years | Service reference and quality improvement |
| Marketing Data (with consent) | Until you withdraw consent | Based on consent |
| Closed Account Data | 5 years after closure | Anti-money laundering compliance |
Once the specified retention period has elapsed, data will be securely deleted or anonymised in accordance with industry standards.
11. Amendments to This Privacy Policy
Sepak88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments.
When significant amendments are made, we will:
- Updating the "Last Updated" date at the top of this document.
- Sending email notifications to all registered members at least 14 days before the amendment takes effect.
- Displaying a prominent notice on the platform's main page for a specified period.
Continued use of the platform Sepak88 after the amendment's effective date constitutes your acceptance of the updated Privacy Policy. It is your responsibility to review this document periodically.
12. How to Contact Us Regarding Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or the processing of your personal data by Sepak88, please contact our Data Privacy Officer through the following channels:
- Privacy Email: privacy@sepak88.ws
- General Support Email: support@sepak88.ws
- Live Chat: Available 24/7 via the chat icon on the platform
- Response Time: Within 72 hours for general enquiries; 30 days for formal data subject rights requests
We take every privacy enquiry seriously and are committed to providing a clear, helpful and timely response to every member. Sepak88.
If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the country's data protection regulatory body.